Terms of Use

 

COLLECTION
You can collect your order from our shop at 143 Victoria Street,
SW1E 5NH any time after 7:00 AM at no extra charge

DELIVERY
We offer delivery within the Victoria area for a £40 fee.

DIETARY REQUIREMENTS
Please inform us of any dietary requirements or allergies when placing your order so we can accommodate your needs, you can do so by leaving a note on your order or emailing us.

CONTACTING US
If you are in a hurry or have any questions please give us a call on 020 3621 7671 Monday to Friday, 6.30AM - 5.30PM.
[email protected]

 

CANCELATIONS
You can cancel your order free of charge up to 48 hours before your scheduled delivery or collection time.
For cancellations made with less than 48 hours notice, we will charge 50% of the total order value or the cost of ingredients already purchased.
Please note that cancellations of large orders or specialty items may be subject to different cancellation terms.

PAYMENT & DEPOSIT
We accept payment in-store by credit card (Visa, Mastercard, American Express) or online via a secure payment link hosted by Stripe.
Existing customers can also pay by invoice, subject to credit approval.
For orders over £200, we require a 25% non-refundable deposit payable 48 hours before your schedule delivery or collection time.

FEEDBACK
We appreciate your feedback! Please share your thoughts and suggestions
by emailing us at [email protected].

EQUIPMENT
We can help you source serving equipment such as plates, cutlery, glasses, and linens through our partners, please allow a minimum 72 hours notice for equipment rentals pending availability.